1. Overview

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This Refund Policy explains the terms under which AutoConnect AI Predictive Solutions, LLC ("AutoConnect AI," "we," "us," or "our") issues refunds for subscriptions to and usage of our AI-driven predictive credit modeling platform and related services (collectively, the "Services"). By subscribing to the Services, you (the "Customer") agree to the terms of this Refund Policy along with our Terms & Conditions and Privacy Policy. This policy is intended to be fair and transparent and is consistent with common practices in the Software-as-a-Service (SaaS) industry. All refund requests must be submitted in writing through the contact methods described in the Contact section below and must reference the account name, subscription plan, and billing period at issue.

 

2. Subscription Billing

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Subscriptions to the Services are billed in advance on a recurring basis (monthly or annually, depending on the plan you select). Payment is processed at the start of each billing cycle using the payment method on file. Unless otherwise stated in a written agreement, subscription fees are non-refundable once a billing cycle has begun, except as expressly provided in this Refund Policy. This approach reflects the nature of SaaS, where access to the platform, AI processing, integrations, and support is provided continuously throughout the subscription period. Taxes, where applicable, are collected in addition to the subscription fee and are non-refundable except where required by law.

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3. 14-Day Money-Back Guarantee (New Subscriptions)

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We want you to be confident in your choice. If you are a new Customer and are not satisfied with the Services, you may request a full refund of your first subscription payment within fourteen (14) days of the initial subscription start date (the "Guarantee Period"). To qualify for the money-back guarantee, the request must be submitted before the end of the Guarantee Period, the account must be in good standing, and the Services must not have been terminated for cause (such as a violation of our Terms & Conditions or acceptable use policy). Approved refunds under this section are typically processed within ten (10) business days to the original payment method. The Guarantee Period is limited to first-time Customers and does not apply to renewals, upgrades, add-ons, or subsequent billing cycles.

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4. Annual Plan Refunds

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Customers on an annual subscription plan may request a pro-rated refund of unused, complete months remaining in the billing cycle, provided the request is submitted after the 14-day Guarantee Period and before the next renewal date. Pro-rated refunds for annual plans are calculated based on the number of full, unused months remaining after the month in which the cancellation request is received. The current month is not refundable once it has begun. Any usage-based charges, overages, one-time fees, or third-party integration costs incurred during the billing cycle are non-refundable.

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5. Monthly Plan Refunds

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Monthly subscriptions may be cancelled at any time. Cancellation stops future billing but does not automatically generate a refund for the current billing period. Because access to the Services continues through the end of the paid month, monthly subscription fees are non-refundable mid-cycle except where a valid request is made within the 14-day Guarantee Period for a first-time subscription. To avoid being charged for the next cycle, cancellations must be submitted before the next scheduled billing date.

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6. Non-Refundable Items

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The following are expressly non-refundable except where required by applicable law: (a) usage-based or metered charges, including AI credit modeling and integration credits consumed; (b) one-time setup, onboarding, or professional services fees; (c) third-party costs passed through to the Customer, such as external CRM API fees; (d) add-on purchases and upgrades once the billing period has begun; and (e) charges for any period during which the Services were actually used. Refunds are not available for accounts terminated due to violation of our Terms & Conditions, acceptable use policy, or applicable law, or for accounts suspended for non-payment or fraudulent activity.

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7. Service Interruptions & Credits

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We strive to maintain high availability of the Services. In the event of a verified, material service outage not caused by factors outside our control, we may issue service credits or, at our discretion, a pro-rated refund for the affected period in accordance with any applicable service-level agreement. Service credits are applied to future billing and are not paid out in cash. To request a credit, the Customer must notify us within thirty (30) days of the incident with sufficient detail to allow verification. This section does not apply to scheduled maintenance, internet or third-party outages, or issues caused by Customer configuration, misuse, or unsupported integrations.

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8. How to Request a Refund

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To request a refund, contact us through the contact information provided in your account or on the platform. Please include: (a) your account and dealership name; (b) the subscription plan and billing period at issue; (c) the reason for the request; and (d) any relevant billing reference. We will review each request in good faith and respond within a reasonable timeframe, typically within ten (10) business days. Approved refunds are issued to the original payment method used for the purchase. If your request is denied, we will provide an explanation. Decisions under this Refund Policy are made at our reasonable discretion and in accordance with applicable law.

 

9. Chargebacks

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We encourage Customers to contact us directly to resolve billing concerns before initiating a chargeback with their bank or card issuer. Submitting a chargeback without first attempting to resolve the matter may result in account suspension. If a chargeback is initiated and subsequently reversed in our favor, the original charge remains valid and the account may be reinstated upon settlement of any outstanding balance.

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10. Legal Rights

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This Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws, which cannot be waived by agreement. If you  are located in a jurisdiction with mandatory refund or cancellation rights, those rights apply and may supersede the terms set out here to the extent required by law. Where local law requires a longer or more favorable refund window than described in this policy, the local requirement will govern for Customers in that jurisdiction.

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11. Changes to This Policy

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We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through the platform or by email to your registered address. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy. We encourage you to review this page periodically.

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12. Contact Us

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If you have questions about this Refund Policy or wish to submit a refund request, please contact AutoConnect AI Predictive Solutions, LLC through the contact information provided in your account or on the platform. For billing-related inquiries, please direct correspondence to the billing or accounts department. We will make reasonable efforts to respond to your inquiry in a timely manner and in accordance with applicable law.

 

*This Refund Policy is provided by AutoConnect AI Predictive Solutions, LLC. It does not override any statutory consumer rights you may have under applicable law. For questions about a specific charge or to request a refund, please contact our billing department. This document is not a substitute for legal advice; consult a licensed attorney in your jurisdiction for guidance on your specific obligations